Engagement Session

Cancellation Policy

We’re thrilled you’ve chosen KojoBest Visuals to capture your engagement! To ensure a smooth and enjoyable experience, please review our booking policy below: ⸻ 📌 1. Retainer and Payment: • A 50% non-refundable retainer is required at the time of booking to secure your session date. This retainer guarantees our availability and covers initial preparations. • The remaining balance must be paid in full no later than the day of the session. Failure to complete payment prior to the session will result in the cancellation of our services, with no refund of the retainer. • Payments are accepted via Zelle, Apple Pay, or cash. For final payments, cash is preferred. • Your booking is not confirmed until both the retainer and signed contract have been received. ⏰ 2. Cancellations and Rescheduling: • Cancellations: • Retainers are non-refundable and serve as compensation for time reserved and potential loss of other bookings. • If you cancel with at least 72 hours’ notice, the retainer may be: • Credited toward a future session (valid for 90 days), or • Partially refunded at 50% of the retainer. • Cancellations with less than 72 hours’ notice will result in the forfeiture of the full retainer. • Rescheduling: • Rescheduling with at least 72 hours’ notice carries no penalty, and the retainer will transfer to the new date, subject to availability. • Rescheduling with less than 72 hours’ notice will require a new retainer to secure the new date. 🕒 3. Punctuality: •Kojobest visuals operate on tight schedules, and punctuality is crucial. • A $20 late fee will be applied if the ceremony or key events start more than 15 minutes late. • Delays exceeding 30 minutes may result in reduced coverage, as the session’s end time will not be extended. Our team will do its best to capture all critical moments, but we cannot guarantee full coverage if the event runs behind schedule. For any questions, special requests, or additional services, please contact us at Kojobestvisuals@gmail.com. Thank you once again for trusting KojoBest Visuals to be part of your big day. We’re excited to capture the magic and create unforgettable memories! 💕 PLEASE BE ADVISED TO CONSULT THE BOOKING POLICY PAGE FOR COMPREHENSIVE INFORMATION.